Philips

Philips Sonicare DiamondClean Smart 9700

Philips' premium sonic toothbrush with 4 brush head types, smart sensor technology, personalized coaching through the app, and an elegant glass charging tumbler.

85
GreatSmartScore

Based on 489 reviews

$219 — $329

Price range

80%

Verified buyers

AI

AI Review Summary

Synthesized from all verified reviews

What People Love

  • Sonic vibration is incredibly gentle on sensitive gums
  • Glass charging tumbler is elegant and practical
  • Multiple brush head options for different needs
  • Noticeably whiter teeth within weeks

What People Hate

  • Smart sensors are less accurate than Oral-B's AI tracking
  • Brush heads are expensive (though slightly less than Oral-B iO)
  • App coaching is basic compared to competitors

Best For

  • People with sensitive teeth and gums
  • Those who want a gentle yet effective clean
  • Users who value elegant design in their bathroom

Not For

  • People wanting detailed brushing analytics
  • Those who prefer oscillating brush motion
  • Budget-conscious buyers

Best For

  • People with sensitive teeth and gums
  • Those who want a gentle yet effective clean
  • Users who value elegant design in their bathroom

Not Ideal For

  • !People wanting detailed brushing analytics
  • !Those who prefer oscillating brush motion
  • !Budget-conscious buyers

Video Reviews

Watch in-depth reviews and comparisons of the Philips Sonicare DiamondClean Smart 9700

Sonicare DiamondClean Smart 9700 — Full Review

Sonicare vs Oral-B iO — Which Premium Toothbrush Wins?

Philips Sonicare DiamondClean Smart — Dentist's Review

Key Facts

62,000 brush strokes per minute
4 included brush head types
Glass charging tumbler + USB travel case
5 cleaning modes + 3 intensity levels

Review Distribution

5
234
4
145
3
62
2
32
1
16

Recurring Issues

Common problems reported by multiple verified buyers

Smart Features Lag Behind

52 mentions

Compared to Oral-B's AI 3D tracking, Sonicare's location detection and coaching feel basic and less accurate.

Glass Charger Fragility

28 mentions

The glass charging tumbler, while elegant, can chip or crack if dropped. Several users have broken theirs in bathrooms with tile floors.

Verified Reviews

3 shown

Saved my receding gums

Verified
By Karen W.Owned 10 monthsintermediate user2025-10-22

Pros

  • +Incredibly gentle on gums
  • +Teeth feel professionally cleaned daily
  • +Glass charger looks premium

Cons

  • -Smart features are basic
  • -Wish it had better location tracking like Oral-B

My dentist warned me that my aggressive brushing was causing gum recession and recommended switching to Sonicare. Ten months later, the recession has stopped and my gum health has measurably improved. The sonic vibration cleans thoroughly without the abrasive scrubbing I was doing manually. The Sensitive mode with the Gum Care head is the gentlest effective clean I've found. Yes, the smart features are basic compared to Oral-B, but I didn't buy this for technology — I bought it for my gums. And it delivered.

Reliability: 5/5Ease of Use: 5/5Value: 5/5
312 found helpful
gum recessiongentle cleaningdentist recommendationgum healthSensitive mode

Elegant but the smarts disappoint

Verified
By Peter L.Owned 5 monthsexpert user2026-01-10

Pros

  • +Beautiful design and packaging
  • +Cleans well
  • +Multiple brush heads are nice

Cons

  • -Location tracking is inaccurate
  • -App is boring and basic
  • -Doesn't justify the price over Sonicare 4100

I specifically bought the 'Smart' version for the connected features, and they're underwhelming. The location tracking barely works — it thinks I'm on my lower teeth when I'm clearly on upper. The app shows a score after each session but the guidance is generic. Compare this to Oral-B's iO, which tracks 16 zones in real-time with impressive accuracy. As a toothbrush, it's excellent. As a 'smart' toothbrush, it's a $150 premium over the basic Sonicare for features that barely function.

Reliability: 4/5Ease of Use: 4/5Value: 2/5
198 found helpful
smart featureslocation trackingapp qualityOral-B comparisonvalue

Switched from Oral-B — never going back

Verified
By Diane F.Owned 8 monthsintermediate user2026-02-28

Pros

  • +So much gentler than Oral-B
  • +Teeth are noticeably whiter
  • +Love the charging glass design

Cons

  • -Brush head connection can feel wobbly

I used Oral-B electric toothbrushes for years and always felt like they were too aggressive — my gums would bleed occasionally. The Sonicare is a completely different experience. The sonic vibration feels gentle yet my teeth are cleaner and noticeably whiter after 8 months. The Premium White brush head has reduced my coffee stains significantly. The glass charging tumbler on my bathroom counter gets compliments from guests. The brush head connection feels slightly loose compared to Oral-B's click-on system, but it's a minor gripe.

Reliability: 5/5Ease of Use: 5/5Value: 4/5
145 found helpful
Oral-B switchgentle cleaningwhiteningglass chargergum bleeding

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